Online Shop FAQ
Our very first CRAFTED online sale, which ran from November 6-8, 2020, is now closed. Thank you for supporting MB + NWT’s craft community and making CRAFTED 2020 such a success!
Q: When and how will I receive my order?
All items will be shipped directly from the vendor’s studio within 5 business days from the sale closing. Your order will arrive via Canada Post, shipped directly from the vendor's studio. If you are local to the vendor's area, the vendor may choose to email you and offer a studio pick-up or door drop-off a few days after you purchase your item.
Depending on your location, it may take up to approximately 10 business days to arrive via Canada Post. When a vendor ships your order, you will receive an email confirmation letting you know that your order has been shipped and including relevant tracking details.
Q: Can items be returned and/or exchanged?
A: Similar to in-person markets, returns and/or exchanges are generally not possible, but if something was shipped incorrectly or damaged, our vendors want to make it right! You can email our customer service, and we will contact the vendor directly to see what can be done.
Q: My item arrived damaged/broken, what do I do?
A: Contact customer service via email, and please provide images of the damaged item. We will work with the vendor to make it right!
Q: How can I contact customer service?
A: Customers can email email@example.com with questions about their order. We will respond within 24 hours.
Q: When will the online CRAFTED sale be open so I can browse products?
A: The online sale will start at 12 noon CST on Friday, November 6, 2020 and continue until 5 pm CST on Sunday, November 8, 2020.
Q: Is shipping available beyond Manitoba?
A: Shipping is available Canada-wide.
Q: Will there be a shipping fee?
A: Canada-wide shipping on all orders is included. You will not be charged any shipping fees at the checkout.
Q: I have more questions. Who can I talk to?
A: Please contact the CRAFTED team at firstname.lastname@example.org with any other questions you may have.